Locally Grown

Privacy Policy

Effective Date: 1st May 2025
Locally Grown Ltd

Locally Grown (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform, mobile application, or services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (processed securely by third-party providers)

  • Profile information (such as your profile photo, store description, etc.)

  • Communication data (such as messages between buyers and sellers)

b. Automatically Collected Data

  • Device type and browser

  • IP address

  • Location data (if permission is granted)

  • Usage data (pages visited, time spent, clicks, etc.)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, understand user behavior, and tailor experiences.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate transactions between users

  • Provide, operate, and maintain the Platform

  • Improve customer support

  • Notify you about account activity, updates, and promotions

  • Monitor compliance with our guidelines

  • Promote platform safety, trust, and fraud prevention

  • Analyze usage and improve the Platform’s performance

3. How We Share Your Information

We may share your data with:

  • Other Users: When you make a purchase or set up a grower profile.

  • Service Providers: Such as payment processors, hosting services, and analytics tools.

  • Legal Authorities: If required to comply with legal obligations or protect rights and safety.

  • Community Impact Partners: Where donation data is aggregated (not personally identifiable) to report impact and transparency.

We never sell your personal information to third parties.

4. Data Storage and Security

We use industry-standard encryption and security practices to protect your data. However, no system is completely secure, and we cannot guarantee the security of information you transmit to us.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your account information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing emails (via unsubscribe links)

  • Request data portability (where applicable)

To exercise any of these rights, contact us at: sales@locallygrown.uk

6. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

The Platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any data.

9. International Users

Our Platform is intended for users in the UK. If you access it from outside the UK, your data may be processed in accordance with UK data protection law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. You should check this page regularly to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Locally Grown Ltd
Email: sales@locallygrown.uk